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LINAS Clackamas County Library Information Network of Clackamas County

LINAS Online Catalog FAQ

  1. What is LINAS?
  2. What is my PIN?
  3. How do I renew library material?
  4. How do I place holds?
  5. Problems placing holds in iPac
  6. How do I connect to LINAS from home?
  7. I'm having problems connecting to an Online Database

What is LINAS?

LINAS is the Library Information Network's Automated System, the combined catalog of the 11 public libraries in Clackamas County. It contains over 350,000 book, magazine, CD, DVD, cassette, and software titles. Material owned by one library can be requested and picked up at another library. You can place your own hold on the waiting lists of popular titles and your hold will be filled from the countywide pool of copies.

What is my PIN?

Your PIN (Personal Identification Number) was created when you received your library card. It is usually the last 4 digits of your phone number. You'll need your PIN in order to place holds, renew material, and review your patron record. If you'd like to change your PIN, you may do it yourself through LINAS, or ask at the circulation desk at your library.

How do I renew library material?

You can renew material in the libraries, online, and over the phone.

  1. To renew material in the libraries, use one of the Public Access Catalogs (PACs) and choose Patron Profile. Enter your library card number and PIN, and choose Items Out. Highlight the items to renew, and click Renew at the bottom of the screen. Or when you checkout material, you may ask a staff member to renew your material!
  2. To renew material online, connect to LINAS (see below) and choose My Account (iPac), Patron Information (WebPAC) or  Review Your Patron Record (Telnet PAC). Enter your library card number and PIN, select Items Out, and choose the items to renew.
  3. To renew material over the phone, call TeleCirc at 503-659-8634. When prompted, enter your library card number and PIN, then press 1 to renew items. Follow the voice directions for renewing based on titles, item barcodes, or all items checked out. It's easiest to renew material through TeleCirc if you're renewing all your items or have the item barcodes available (listed on your checkout receipt). You may also call your library to ask them to renew material for you!

How do I place holds?

To place holds, connect to LINAS and perform your search. When you have the title and library holdings on the screen, you may place the hold by selecting Place Hold (iPac or WebPAC) or typing PH (Telnet PAC).

  • Enter your library card number and PIN (What is my PIN?)
  • Choose the option for First Available Copy
  • Choose Notify by Phone/Email/Notice
  • Check your address and phone number, and
  • Choose the library where you'll pick up the requested item.

Problems placing holds in iPac

If you're placing a hold, but the name of the last item you placed a hold on is showing up, try changing the way your web browser cache is being used. In Internet Explorer 5.5sp2, click on Tools / Internet Options / Settings, then click the radio-box that says Every Visit to the Page, then click on OK twice. Additional problems have been reported by Internet Explorer 5.00.xxxx users. If you have this version, please upgrade to 5.5 or 6 of IE.

How do I connect to LINAS from home?

There are four options for connecting to LINAS from your home or office computer:

  1. iPac -- Go to the LINAS Catalog page and click on the first option, iPac.

    Advantages of iPac:

    • Compatible with all standard web browsers.
    • Place multiple holds without reentering your library card number.
    • Create and manage personalized book lists.
    • Pickup location for holds defaults to your home library.
  2. WebPAC -- Go to the LINAS Catalog page, and click on the second option, WebPAC. The advantage of WebPAC is that it has a graphical interface, and it works similarly to the catalog in your library and other Internet sites. WebPAC requires that Java run on your PC, which means it is not compatible with all setups. WebPAC works better with a fast connection and a recent web browser, such as Internet Explorer 5.5. There will be a short delay when you first load WebPAC while the graphics and Java are transferred.

    Some problems you may encounter with WebPAC, and possible remedies: 

    • If you're behind a corporate firewall, you may not be able to connect to WebPAC if TCP Port 5050 is not open. You'll need to talk to your tech staff about opening the port.
    • Some web browsers do not support Java well, such as Netscape 6.0 and Netscape 4.08 and earlier. Some browsers customized by ISPs may not come with Java support, such as the AOL browser. You may also need a patch to help with Java support, such as for Macintosh OS 8.1 - OS 9.x . See WebPAC info for more compatibility issues. To remedy the situation, you may need to upgrade to the most recent browser version, or check the browser company's website for Java support issues.
  3. Telnet PAC -- Go to the LINAS Catalog page, and click on the second option, Telnet PAC. The advantage of Telnet PAC is that it is very quick to load and is not dependent on your browser version. It requires a Telnet program on your computer. There are a number of Telnet programs freely available for Windows and Macintosh machines.

    Some problems you may encounter with Telnet PAC, and possible remedies:

    • Your browser is not able to find the Telnet program when you click on the LINAS link. The problem may be that your browser is not set up to open the Telnet program. In the browser Preferences, change the Applications setting for Telnet to point to the program you'd like to use.
    • Telnet is not installed on your computer. To download and install Telnet, see our Telnet Software Instructions.
  4. Telnet PAC (Applet) -- Go to the LINAS Catalog page, and click on the third option, Telnet PAC (Applet). The advantage of this option is that it is quicker to load than the Java WebPAC, and it does not require additional Telnet software to run. The Telnet Applet does require a Java-enabled browser, and the Print function does not work (although Copy/Paste is available). TCP Port 31415 must be open on a firewall, so you may have to consult with your tech staff.
  5. Direct Dial-up -- If you prefer not to use an Internet connection to search LINAS, you may use your PC and modem to dial directly into LINAS. You'll need to use terminal software, which usually comes with the operating system or modem (e.g. HyperTerminal for Windows, ClarisWorks for Macintosh). We have 5 modems available for patrons to use (and one in Molalla).

    Use the following settings for Direct Dial-up:

    • Phone number: 503-786-4000 (Molalla area residents may dial 503-829-3508 to avoid a long distance charge)
    • Baud Rate: 2400 or 9600
    • Data Bits: 8
    • Stop Bits: 1
    • Parity: NONE
    • Duplex: Full or None
    • Connector: COM1 (or COM port where your modem is attached)
    • Handshaking: Hardware
    • Terminal Emulation: VT-100 or DEC VT-100

I'm having problems connecting to an Online Database

This is most often caused by the users firewall software at home. The way to test it, is to temporarily turn off (or disable) the firewall software,   connect to our database page again,  enter your barcode, and see if you can now get to the database site. If it works, it's the firewall software. Don't forget to turn the software back on (or enable it)! One way around this might be to tell your firewall software that 'epnet.com' and 'lincc.lib.or.us' are SAFE sites.

If you're using Norton firewall software, do not disable the 'Personal Firewall', instead, disable the 'Privacy Control' feature or change this setting: Internet Security Options/Advanced Options/Privacy Control/Browsing Privacy Referral=Permit. Don't forget to change it back when you're done!

If you're using Zone Pro from Zonelabs, turn your Privacy off under Program Control, then select browser, then click Privacy OFF. Turn it back on after you get into the database. In some newer versions, under Privacy, turn off Cookies. One patron reported having to turn off Cookies and Private Headers listed under Privacy, Site List.

Macintosh users running Internet Explorer version 5 will probably not be able to access EBSCO and Newsbank. The only known workarounds are to use Safari or download Netscape and use one of those browsers.

Last revised 19-Apr-2009 

Comments to LINCC Libraries by Email

If you're having trouble connecting to LINAS, please provide details about which version of the catalog you're using and specifics about the problems. Or call our office Monday - Friday, 8:30 am - 5:00 pm at 503-723-4888.

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