PROGRAM
VISIT OUR VENDORS
THE REFERENCE INTERVIEW: ART, SCIENCE, OR
SERENDIPITY?
Here's a chance for non-reference librarians who serve the public to learn
the "tricks of the trade" in reference interviewing (which means finding
out what the patron really wants despite what they say at first!). The
session is hands-on, with opportunities for role-playing using some real-life
challenging patron questions. Three facilitators will allow for breaking
into small groups. They are: Steve Armitage, Reference Librarian, West
Linn Public Library; Leandra Fox, Reference Librarian, Clackamas County
MetroQuest; and Carol Torrens, Program & Exhibit Coordinator and Reference
Librarian, Salem Public Library.
THE CARE AND FEEDING OF VOLUNTEERS IN TECHNICAL
SERVICES
In today's world of shrinking budgets and staff, and increasing workloads,
volunteers are a way you can invest in your future. Karl Martinez,
Head of Technical Service at the Salem Public Library, will lead a discussion
which includes the recruiting and training of this valuable resource.
During the past ten years, the number of volunteer hours donated to
the Salem P.L. Technical Services Division has grown from 1,700 to 12,000
volunteer hours in 1993. Find out how you, too could experience the
benefits of tapping this valuable resource.
LOOKING GOOD
There are some key elements in making signs, flyers, posters and other graphics
look good without being an artist. B.J. Doty, A-V Technical Assistant
from West Linn Public Library will talk about creating graphics and effective
visual displays to promote library materials and activities for patrons.
Before working in the library, B.J.'s prior experience included advertising
and promotion in the music industry as well as retail management in the clothing
business.
WORKING SMARTER, NOT HARDER
Is your time always "booked?" Is relaxation just a "novel" concept?
Have organization and structure been shelved in the "fiction" area
of your life? This presentation by Kit Corey of Solutions Employee
Assistance will begin with an examination of our working styles, and will
use time and stress management concepts. With humor and creativity,
we can learn healthy alternatives to working harder, and learn to balance
home, family, personal and work life.
WILL VERONICA GOPHER ARCHIE OR WILL JUGHEAD LOSE HIS
WAIS ON THE WORLD WIDE WEB? (INTERNET FOR DUMMIES)
Sooner than we think, we will see the power that the Internet
brings to the library of today. Jim Worden, Clackamas ESD Technology
Specialist, will explain the general concepts of the Internet for those of
us who haven't got a clue. He will give online demonstrations of the
basics of Internet e-mail by sending a message to the President of the United
States and getting a reply. You will "surf the network" on the back
of a gopher and see what libraries around the world have in their collections.
Come to this session and see how the Internet will expand the walls
of the library to include the world.
MURDER WITH MARGOLIN
Phillip Margolin has been a criminal defense lawyer in private practice in
Portland since 1972. He has represented approximately 30 people charged
with homicide -- including several who have faced the death penalty. He
has also written three novels with murder as the theme. His latest
novel, Gone but Not Forgotten (Doubleday, 1993) was a best seller
and has been optioned for a major motion picture. Why does such a nice
guy write books about sadistic killers? Come hear Mr. Margolin's
presentation if you want to know more about this author who was the first
attorney in Oregon to use the battered woman's syndrome as a defense in a
homicide case.
GIVING GOOD SERVICE - WHEN GOOD SERVICE IS NOT
ENOUGH!
In a world where some people feel that anyone working for a public agency
is unable or unwilling to give good service, the need to learn new techniques
for giving good service is more important than ever before. Learn why
people who are angry or "on the offensive" may have very different ideas
about what constitutes good service and what you can do about it. Alan
Zell of Attitudes for Selling will give you the tools and techniques to provide
good service in the most difficult situations. He will be suggesting
a different approach to giving good service; one that will make a tough job
seem easier.
PLAY IT SAFE
With the amount of violence we see on television news and read about in the
daily newspapers, leaving the library alone after dark can seem scary and
dangerous. Laurie Wulf is a former Police Detective for the City of
Tigard who does nationwide consulting for large companies on job violence
and teaches self-defense for women. She will discuss uncomfortable
and dangerous situations, and will be giving tips on home safety and how
to avoid various types of dangerous situations.
TAKE CARE OF YOUR SELF!
Ed Prink from Clackamas County's Risk Management Department will help
you identify what kinds of tasks or movements usually required in library
work might lead to strains or injuries. He will show you the right
way to lift heavy courier bags, tricks to minimize the chance of developing
such job-related injuries as Carpal Tunnel Syndrome, and will share other
ideas to help you stay injury-free.
LUNCHEON SPEAKER: MARGIE BOULE
Before the image fades: memories of ten years on live local
TV
We are very happy to present Margie Boule, one of the most popular columnists
in the Oregonian. This is a very humorous speech about the myriad things
that went wrong in Margie's 10+ years in her prior career. She discusses
swollen egos, hate mail, and other hazards of the profession. Judged
by the Portland Downtown Rotary to be the "best speech given all
year."
Conference time: 9:00 am to 3:45 pm
Price: $15 half day, $25 full day, $15 lunch & speaker only
Luncheon: London Broil, Citrus Chicken, or Pasta Primavera
Attendance: Approximately
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