PROGRAM

• VISIT OUR VENDORS
  

• THE REFERENCE INTERVIEW: ART, SCIENCE, OR SERENDIPITY?
  Here's a chance for non-reference librarians who serve the public to learn the "tricks of the trade" in reference interviewing (which means finding out what the patron really wants despite what they say at first!).  The session is hands-on, with opportunities for role-playing using some real-life challenging patron questions.  Three facilitators will allow for breaking into small groups.  They are: Steve Armitage, Reference Librarian, West Linn Public Library; Leandra Fox, Reference Librarian, Clackamas County MetroQuest; and Carol Torrens, Program & Exhibit Coordinator and Reference Librarian, Salem Public Library.

• THE CARE AND FEEDING OF VOLUNTEERS IN TECHNICAL SERVICES
  In today's world of shrinking budgets and staff, and increasing workloads, volunteers are a way you can invest in your future.  Karl Martinez, Head of Technical Service at the Salem Public Library, will lead a discussion which includes the recruiting and training of this valuable resource.  During the past ten years, the number of volunteer hours donated to the Salem P.L. Technical Services Division has grown from 1,700 to 12,000 volunteer hours in 1993.  Find out how you, too could experience the benefits of tapping this valuable resource.

• LOOKING GOOD
  There are some key elements in making signs, flyers, posters and other graphics look good without being an artist.  B.J. Doty, A-V Technical Assistant from West Linn Public Library will talk about creating graphics and effective visual displays to promote library materials and activities for patrons.  Before working in the library, B.J.'s prior experience included advertising and promotion in the music industry as well as retail management in the clothing business.

• WORKING SMARTER, NOT HARDER
  Is your time always "booked?"  Is relaxation just a "novel" concept?  Have organization and structure been shelved in the "fiction" area of your life?  This presentation by Kit Corey of Solutions Employee Assistance will begin with an examination of our working styles, and will use time and stress management concepts.  With humor and creativity, we can learn healthy alternatives to working harder, and learn to balance home, family, personal and work life.

• WILL VERONICA GOPHER ARCHIE OR WILL JUGHEAD LOSE HIS WAIS ON THE WORLD WIDE WEB?  (INTERNET FOR DUMMIES)
  Sooner than we think, we will see the power that the Internet brings to the library of today.  Jim Worden, Clackamas ESD Technology Specialist, will explain the general concepts of the Internet for those of us who haven't got a clue.  He will give online demonstrations of the basics of Internet e-mail by sending a message to the President of the United States and getting a reply.  You will "surf the network" on the back of a gopher and see what libraries around the world have in their collections.  Come to this session and see how the Internet will expand the walls of the library to include the world.  

• MURDER WITH MARGOLIN
  Phillip Margolin has been a criminal defense lawyer in private practice in Portland since 1972.  He has represented approximately 30 people charged with homicide -- including several who have faced the death penalty.  He has also written three novels with murder as the theme.  His latest novel, Gone but Not Forgotten (Doubleday, 1993) was a best seller and has been optioned for a major motion picture.  Why does such a nice guy write books about sadistic killers?  Come hear Mr. Margolin's presentation if you want to know more about this author who was the first attorney in Oregon to use the battered woman's syndrome as a defense in a homicide case.

• GIVING GOOD SERVICE - WHEN GOOD SERVICE IS NOT ENOUGH!
  In a world where some people feel that anyone working for a public agency is unable or unwilling to give good service, the need to learn new techniques for giving good service is more important than ever before.  Learn why people who are angry or "on the offensive" may have very different ideas about what constitutes good service and what you can do about it.  Alan Zell of Attitudes for Selling will give you the tools and techniques to provide good service in the most difficult situations.  He will be suggesting a different approach to giving good service; one that will make a tough job seem easier.

• PLAY IT SAFE
  With the amount of violence we see on television news and read about in the daily newspapers, leaving the library alone after dark can seem scary and dangerous.  Laurie Wulf is a former Police Detective for the City of Tigard who does nationwide consulting for large companies on job violence and teaches self-defense for women.  She will discuss uncomfortable and dangerous situations, and will be giving tips on home safety and how to avoid various types of dangerous situations.

• TAKE CARE OF YOUR SELF!
  Ed  Prink from Clackamas County's Risk Management Department will help you identify what kinds of tasks or movements usually required in library work might lead to strains or injuries.  He will show you the right way to lift heavy courier bags, tricks to minimize the chance of developing such job-related injuries as Carpal Tunnel Syndrome, and will share other ideas to help you stay injury-free.
  

• LUNCHEON SPEAKER: MARGIE BOULE
  Before the image fades: memories of ten years on live local TV
  We are very happy to present Margie Boule, one of the most popular columnists in the Oregonian.  This is a very humorous speech about the myriad things that went wrong in Margie's 10+ years in her prior career.  She discusses swollen egos, hate mail, and other hazards of the profession.  Judged by the Portland Downtown Rotary to be the "best speech given all year."
  
  Conference time: 9:00 am to 3:45 pm
  Price: $15 half day, $25 full day, $15 lunch & speaker only
  Luncheon: London Broil, Citrus Chicken, or Pasta Primavera
  Attendance: Approximately ?
  
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